Change Billing Cycle

Customers might want to change the billing cycle of a credit card to better suit their needs. The application enables customers to set a new billing cycle for any credit card of which they are primary card holders so as to enable the customers to better manage their funds. The customer can navigate to the ‘Change Billing CycleThe number of days between your last statement date and your current statement date.’ request page by selecting the ‘Change’ option available against the billing details sub section in the credit card details page of a specific credit card.

How to reach here:

Dashboard > Credit Cards > My Credit Cards > Overview > Credit CardA credit card is a payment card issued to users (cardholders) as a method of payment. > Credit Cards Details > Change Billing Cycle
OR
Credit Cards > Overview > Credit Card > Credit Card Details > Change Billing Cycle

Field Description

Field Name	Description
Embossed Name	Customer name as embossed on the credit card.
Card Number	Card number in masked format along with the account nickname. For more information on Account Nickname, click here.
Current Bill Cycle is <day of the month> of every month	Existing billing cycle as maintained for the selected card. For e.g. – Current Bill Cycle is the 7th of every month.
Change your billing cycle to	New billing cycle for the selected credit card.

To change billing cycle for credit card:

1. The current billing day appears. From the Change your billing cycle to list,select the appropriate available new billing day to assign for the selected credit card.
2. Click Change.
   
3. The screen prompting you to change the current billing day appears. click Confirm .
   OR
   Click Cancel to cancel the transaction.
4. The success message appears, along with the service request number.
   Click Done to complete the transaction.
   

FAQs

What is the impact on the billing cycle of an add-on card when the billing cycle of the primary card, to which it is linked, is changed?

When the billing cycle of a primary card is changed, the same billing cycle will be applicable on all linked add-on cards as well.

Is the bank required to manually accept a request for change in billing cycle or does it get automatically approved?

Depending on the bank’s configuration, manual acceptance by the bank might be required or it could be a straight through process where in the billing cycle gets changed automatically when a request to change is initiated by the customer.

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