How to reach here:
All cards that have been cancelled, blocked or deactivated are displayed on the Inactive Cards page. Customers should be able to track all cards that are inactive so as to identify if any action needs to be taken regarding the status of these cards. Through the Inactive Cards feature of the application, customers can view details of all their credit cards that have been cancelled, blocked or deactivated
The following actions can be taken on cards that are inactive:
Once a card has been activated, it will no longer be displayed under inactive cards and will be available on the credit cards dashboard under the section listing down all the active credit cards.
The details of cancelled cards will not be displayed. Instead, the customer can only view the summary of any cards that have been cancelled.
How to reach here:
Dashboard > Credit Cards > My Credit Cards > Overview > Inactive Cards > Inactive Account Card > Inactive Card Details
OR
Credit Cards > Overview > Inactive Cards > Inactive Account Card > Inactive Card Details
To view inactive credit card details:
Inactive Account Card
Field Description
|
Field Name |
Description |
|---|---|
|
Cards |
Displays all inactive credit cards in cards format. |
|
The following fields will be displayed on each card. |
|
|
Card Product |
Name of the card product. |
|
Embossed Name |
Customer name as embossed on the credit card. |
|
Card Number |
Card number in masked format along with the account nickname. For more information on Account Nickname, click here. |
|
Status |
Status of the inactive card which can be deactivated/ cancelled / blocked / requested for cancellation. |
|
Amount due on |
Amount outstanding against a card as on last statement date along with the currency. This field will be displayed only if there is an amount outstanding on the card. |
Inactive Card Details
Field Description
|
Field Name |
Description |
|---|---|
|
Embossed Name |
Customer's name as embossed on the credit card. |
|
Card Number |
Card number in masked format along with the account nickname. For more information on Account Nickname, click here. |
|
Nickname |
The nickname of the card as defined by the customer. This nickname can be modified or deleted. |
|
Billing |
|
|
Total Due |
Amount outstanding against a card as on last statement date. |
|
Pay |
Option to pay the credit card bill. This field is enabled for both active and inactive Primary cards. Note: Pay button is disabled if there is no outstanding balance on the card. |
|
Minimum Due |
The minimum amount that is to be mandatorily paid out of the total billed amount even if the card holder is not able to pay the total due amount. This field is enabled only for Primary cards. |
|
Due Date |
The date before which either minimum due or full payment is to be made. This field is enabled only for Primary cards. |
|
Unbilled Amount |
The total amount of credit utilized which does not fall under the current billing cycle. This field is enabled only for Primary cards. |
|
Billing Cycle |
The date on which billing statement is generated. This field is enabled only for Primary cards. |
|
Limits and Rewards |
|
|
Available Credit |
Credit limit available for utilization. |
|
Total Credit |
Total sanctioned limit for credit purchases. |
|
Available Cash |
Cash limit available for utilization. |
|
Total Cash Limit |
Total amount of cash that can be withdrawn, usually a sub limit of Sanctioned credit limit. |
|
Rewards Points |
The total reward points accumulated on the credit card. This field is disabled if details are being viewed of an add-on card. |
|
Validity |
|
|
From |
Start date (month and year) of card validity period. |
|
To |
End date (month and year) of card validity period. |
Customers can also perform following account related transaction: