Request PIN

The Request PINPersonal identification number (PIN) is a secret number given to an account holder to be used when they put their credit card or cash card into an automatic teller machine (ATM). If the number they use is correct they will be allowed to access their account. feature enables a customer to request for a new PIN for a credit card. The OBDX application supports new PIN request for both primary as well as for add-on cards.

While applying for a new PIN request, the customer can specify where the new PIN is to be delivered. The customer can opt for the PIN to be delivered at his residence, his work place or can even select a branch at which the PIN is to be delivered.

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Credit Cards > Overview > Credit Card > Credit Card Details > Request PIN

ClosedField Description

Field Name

Description

Embossed Name

Customer's name as embossed on the credit card.

Card Number

Card number in masked format along with the account nickname.

For more information on Account Nickname, click here.

Where would you like to receive the new PIN?

Delivery Location

The customer can identify where the PIN is to be delivered.

The options are:

  • Address
  • Branch

Following fields will be enabled if My Address option is selected in the Delivery Location field.

Select Address

Address where the PIN is to be delivered.

The options are:

  • Residence
  • Work
  • Postal

Based on the selected option, the user's address details corresponding to the selected address as maintained are displayed.

Following fields will be enabled if Branch Near Me option is selected in the Delivery Location field.

City

The customer can filter branches based on the city in which they are located.

Branch

Branch name where the PIN is to be delivered.

Branch Address

The address of the branch selected is displayed on the screen.

To request PIN for the credit card:

  1. In the Where would you like to receive the new PIN field, select the appropriate option.
  2. If you select the My Address option:
  3. From the Select Address list, select the appropriate option.
    Based on the option selected, the complete home/ work address of the customer as maintained by the bank is displayed.
  4. If you select the Branch Near Me option as delivery preference:
  5. From the City list, select the desired city.
  6. From the Branch list, select the desired branch.
    The complete address of selected branch appears.
  1. Click Submit.
  2. The Review screen appears. Verify the details, and click Confirm.
    OR
    Click Cancel to cancel the transaction.
  3. The success message appears, along with the service request number.
    Click Done to complete the transaction.

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