This chapter introduces the diagnostic tools available to troubleshoot or monitor the performance of your server nodes (also called system controllers). It also includes instructions to reset the service processor (SP) in the event that it hangs or becomes inaccessible.
Note:
Most of the tools and procedures described in this chapter are reserved and should not be run on the appliance unless directed to do so by Oracle Service personnel.Oracle provides a wide selection of diagnostic tools for use with your server node. These tools include lights out management of the system, service processor recovery, power-on self-test (POST), UEFI or Pc-Check diagnostics, as well as hardware LEDs that indicate the status of system components.
Note:
The links in the following table take you to instructions outside of the Oracle Database Appliance library. Use your browser's Back button to return to the Oracle Database Appliance library.| Diagnostic Tool | What It Does | Where to Find Information |
|---|---|---|
|
Oracle Integrated Lights Out Manager (ILOM) |
Monitors server status, environmental conditions, generates alerts (SNMP traps, IPMI PETs,
remote syslog), performs fault isolation, provides remote console access.
Note - All patching/updating of Oracle Database Appliance is done with the regular Oracle Database Appliance Patch Set Bundle. This includes BIOS and SP firmware. This ensures that all software and firmware component versions are supported to work together. Patches are available through My Oracle Support. |
Refer to the appropriate Oracle Integrated Lights Out Manager (ILOM) Documentation Library based on your appliance's supported version of Oraclel ILOM. |
|
System indicators and LEDs |
Provides at-a-glance status of the system and its components. |
|
|
Power-On Self-Test (POST) |
Tests core components of system: CPUs, memory, and motherboard I/O bridge integrated circuits. |
For Oracle Database Appliance X3-2/X4-2/X5-2 and X6-2 series, refer to the appropriate Oracle x86 Servers Diagnostics Guide based on your appliance's supported version of Oracle ILOM.
For the Oracle Database Appliance Version 1, see: |
|
UEFI Diagnostics (for Oracle Database Appliance X4-2/X5-2 and X6 series) |
UEFI-based utility that tests and detect problems on all processor, memory, disk drives, and network ports. It is used on newer Oracle systems. |
Refer to the appropriate Oracle x86 Servers Diagnostics Guide based on your appliance's supported version of Oracle ILOM.
|
|
Pc-Check (for Oracle Database Appliance X3-2 and Oracle Database Appliance Version 1) |
DOS-based utility that tests all motherboard components (CPU, memory, and I/O), ports, and slots. |
Refer to the appropriate Oracle x86 Servers Diagnostics Guide based on
your appliance's supported version of Oracle ILOM.
|
There are times when you might need to reset the service processor (such as after a firmware update). You can reset the server node SP using Oracle ILOM without affecting the host OS. However, this action disconnects your current Oracle ILOM session and will not allow any new sessions to be initiated until the reset has completed.
To reset the SP using the Oracle ILOM web interface or the CLI, see Oracle Integrated Lights Out Manager (ILOM) Documentation Library:
http://www.oracle.com/goto/ILOM/docs
Note:
Be sure to refer to the documentation that applies to the version of Oracle ILOM supported with your appliance. See the "Supported Components and Capabilities" section in the Oracle Database Appliance Owner's Guide.If you are unable to reset the SP using the Oracle ILOM web interface or the CLI (for example, if the SP hangs), then use the SP reset button as described in the following tables.
Note:
The links in the following tables take you to instructions outside of the Oracle Database Appliance library. Use your browser's Back button to return to the Oracle Database Appliance library.For Oracle Database Appliance X7-2 series:
| Oracle Database Appliance X7-2S/X7-2M | Oracle Database Appliance X7-2-HA |
|---|---|
For Oracle Database Appliance X6-2 series:
| Oracle Database Appliance X6-2S/X6-2M | Oracle Database Appliance X6-2L | Oracle Database Appliance X6-2-HA |
|---|---|---|
For Oracle Database Appliance X3-2X4-2/X5-2 and Oracle Database Appliance Version 1:
| Oracle Database Appliance Version 1 | Oracle Database Appliance X3-2 | Oracle Database Appliance X4-2 | Oracle Database Appliance X5-2 |
|---|---|---|---|
|