Contents

• Title and Copyright Information
• Preface
• 1 What's New in This Release
  • What’s New in , Siebel Innovation Pack 2017
• 2 Overview
  • About This Guide
• 3 Installing and Configuring Siebel CRM
  • Installing and Configuring Siebel CRM
  • Prerequisite Software
  • Downloading Siebel CRM
  • Building a Network Image
  • Secure Sockets Layer Requirements: Overview
    • About Keystores
    • Generating a Certificate Request
    • About Selecting a Certificate Authority
    • Importing the Certificate Request
  • Installing Software for the Siebel CRM Application
    • Installing the Siebel Enterprise Software
    • Installing the Siebel Application Interface
    • About Installing the Latest Monthly Update
    • Verifying the Siebel Application Interface Installation
    • Automatically Starting SES and SAI Components
  • Creating the Siebel Database
    • About Installing Client Connectivity Software
    • Prerequisites to Installing the Database
    • Running the grantuser.sql Script
    • Installing the Siebel Database
  • Configuring the Siebel Gateway
  • Configuring the Siebel Enterprise
    • Creating the Enterprise Profile
    • Deploying the Enterprise Profile
  • Configuring Siebel Servers
    • Creating the Siebel Server Profile
    • Deploying the Siebel Server Profile
  • Configuring the Siebel Application Interface
    • Creating the Siebel Application Interface
    • Deploying the Siebel Application Interface
  • Adding the Licence Keys
  • Setting up the Siebel Tools Client
  • Setting up the Developer Web Client
• 4 Basic Organization Setup: Overview
  • Basic Organization Setup: Overview
  • About Seed Data
  • About Views
  • About Seed Data Views
  • Registering Views
  • About Responsibilities
    • About Seed Data Responsibilities
    • Adding New Responsibilities
  • About Organizations
  • About Positions
  • About Users and Employees
    • About Seed Data Users
    • About Creating New Users and Employees
    • About Creating Developer Users
  • About Other Seed Data
    • About List of Values
    • About Time Zones
    • About Locale
    • About Currency
    • About Sales Methodology and Sales Stages
  • About System Preferences
• 5 Customizing in Siebel CRM
  • Customization in Siebel CRM: Overview
  • Siebel Repositories:Overview
    • About the Siebel Design Repository
    • About the Siebel Runtime Repository
  • Siebel CRM Workspaces: Overview
    • Creating and Opening a Workspace
    • Configuring Changes in Siebel CRM
    • Testing Your Siebel CRM Configuration Changes
    • Submitting the Siebel CRM Configuration Changes
    • Delivering the Updated Siebel CRM Workspace
    • Verifying Changes in the Delivered Workspace
• 6 Adding Additional Languages: Overview
  • Overview of Adding Additional Languages
  • About Language and Seed Data
  • About Languages and Repository Data
  • About the Process of Adding Additional Languages
    • About Importing Languages
    • About Flattening the Repository
    • About Running the Multilingual Conversion Process
    • About Publishing Changes