A - B - C - D - E - F - I - L - M - N - O - P - Q - R - S - T - U - V - W

A

account hierarchy

creating   1

description   1

example (diagram)   1

reviewing   1

viewing as organization chart   1

viewing list of child accounts   1

accounts

account views, about   1

account views, accessing   1

adding addresses   1

agreement for an account, viewing   1

business scenario for using   1

class, description and example   1

class, different information displayed   1

classes, list of   1

creating an account   1

customer portal view, accessing   1

defined   1

end-user views   1

equipment, adding installed or planned   1

information, accessing   1

usage detail, viewing   1

activity

associating with a premises   1

creating for a contact   1

trouble tickets, adding activity   1

activity plan

trouble tickets, associating with   1

work orders, associating with   1

address profile

address, revalidating   1

address, validating   1

creating and updating   1

description   1

addresses

adding to a contact   1

adding to an account   1

adjustment requests

outcome, viewing   1

overview   1

viewing history of   1

administrator procedures

agreement template, verifying   1

agreements, adding   1

agreements, adding terms and generating a total   1

Auto Document feature, setting up template for   1

banks, entering information   1

class administration, attributes of   1

Competitive Pricing report, running   1

document, creating and printing   1

Price Comparison Administrative report, running   1

products, setting up   1

rate plans, creating root products for   1

rate plans, matching competitors with inhouse plans   1

rate plans, setting up classes for   1

rate plans, setting up overview   1

rate plans, setting up price lists   1

rate plans, setting up products for   1

usage products, creating   1

usage products, setting up   1

usage profile, setting up   1

administrators, roles and responsibilities   1

agreements

about using   1

agreement details, examining in Explorer   1

agreement records, adding   1

agreement template, verifying   1

agreements library   1

Auto Document feature, setting up template for   1

business scenario, commercial customer   1

business scenario, residential customer   1

business scenarios for using   1

contracts, defined   1

defined   1

document, creating and printing   1

entitlements, relationship with   1

library for agreements   1

master agreements, about   1

modifying an agreement   1

order, associating agreement with   1

relationships among agreements, about   1

sales agreements   1

service agreements   1

service item, associating with   1

service level agreements   1

subagreements, about   1

terms, adding, and generating a total   1

types of   1

assets

about using   1

business scenario for setting up   1

change request, adding   1

components, viewing associated   1

creating   1

defined   1

hierarchical information, viewing for an asset   1

primary asset, associating related assets with   1

service points and service information, viewing   1

service request, adding to an asset   1

transaction, creating for   1

viewing information for a meter   1

Auto Document feature

agreement template, verifying   1

template, setting up for   1

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B

banks, entering information for   1

batch assignment, about   1

bill decomposer method   1

billing

about   1

billing information, about accessing   1

billing information, process of accessing   1

billing information, sequence for accessing   1

Billing Portal view, accessing   1

business scenario for using   1

duplicate invoice, requesting   1

invoice history, viewing   1

invoice line items, viewing   1

Invoice views, accessing   1

invoice, viewing the image of from a billing profile   1

invoice, viewing the image of from Invoices screen   1

Invoices views, about   1

outstanding balance, about entering payment against   1

payment against multiple invoices, recording   1

payment against one invoice, recording   1

payment history, viewing   1

payment outcome terms, recording customer's decision   1

payment, recording at the account level   1

unbilled charges, viewing   1

usage details, viewing   1

billing accounts

associating with sites for new multi-site quotes   1

changing associations with sites for multi-site quote revisions   1

billing adjustments

about   1

account adjustments, requesting   1

customer request for   1

for an entire invoice, requesting   1

invoice for a line item, requesting   1

outcome terms, recording customer's decision   1

Billing Aggregator Class, description   1

Billing Class, description   1

Billing Portal

about   1

accessing view   1

views, table of   1

billing profiles

description   1

end-user procedures, about and fields (table)   1

payment information, adding to   1

updating   1

business components

classes, used to invoke SmartScripts   1

EPC Admin virtual business component   1

business services, description   1

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C

change requests, adding an asset   1

class administration, attributes of   1

Competitive Pricing report, running   1

complex products, defined   1

contacts

about   1

adding   1

addresses, adding   1

business scenario for using   1

contact, adding   1

contact-related activities, setting up   1

creating an activity   1

defined   1

email, about sending mail to   1

modifying a profile   1

opportunities, about associating with   1

profile, adding information   1

sequence of procedures example, diagram   1

trouble ticket, associating with   1

contracts

See About Agreements and Entitlements in Siebel Energy

credit alerts

account adjustment, associating with credit alert   1

activities, associating with credit alerts   1

adding and reviewing, about   1

adjustment outcome, associating with credit alert   1

closing manually   1

communication with customer, about   1

defined   1

generated by Oracle Communications Billing and Revenue Management   1

internal credit alert, creating   1

repayment plans, associating   1

types   1

credit management

adjustment outcome, viewing   1

business scenario for using   1

credit alert, about reviewing and adding   1

credit alert, defined   1

credit checks, running   1 ,  2

credit scores, displaying   1

credit threshold, breach of   1

customer decision, submitting   1

internal credit alert, creating   1

repayment plans   1

task list   1

third-party credit application integration   1

customer accounts

associating infrastructure items, about   1

description   1

My Account view, field descriptions   1

Customer class, description   1

customer portal view, accessing   1

customer profile

description   1

end-user procedures, about   1

customer satisfaction surveys

about   1

conducting   1

customer service representative

profiles, roles and responsibilities   1

roles and responsibilities, table of   1

customers

integrated records, managing   1

integrated records, mapping   1

integrated records, sequence for creating   1

integrated records, sequence for updating   1

mapping to Oracle Utilities Customer Care and Billing   1

price comparisons, generating for   1

service, enrolling for   1

CUT eSales

PC Enrollment process   1

PC Prepare Cart process   1

Set Shopping Cart Price List   1

CUT Get Account Data workflow   1

CUT Get Account Data workflow process   1

CUT Get Phone Number Data workflow process, steps   1

CUT Get Sales Order Data workflow process, steps   1

CUT Get Trouble Ticket Data workflow process, steps   1

CUT Get Work Order Data workflow process, steps   1

CUT Receive Account Data workflow   1

CUT Receive Account Data workflow process, steps   1

CUT Receive Credit Alert Data workflow process, steps   1

CUT Receive Fraud Alert Data workflow process, steps   1

CUT Receive Phone Number Data workflow process, steps   1

CUT Receive Sales Order Data workflow process, steps   1

CUT Receive Service Profile Data workflow process, steps   1

CUT Receive Service Profile Data workflow subprocess, steps   1

CUT Receive Trouble Ticket Data workflow process, steps   1

CUT Receive Work Order Data workflow process, steps   1

CUT Send Account Data workflow   1

CUT Send Account Data workflow process, steps   1

CUT Send Phone Number Data workflow process, steps   1

CUT Send Sales Order Data workflow process, steps   1

CUT Send Service Profile Data workflow process, steps   1

CUT Send Work Order Data workflow process, steps   1

CUT Sent Trouble Ticket Data workflow process, steps   1

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D

data transformation, about for multi-site quote revisions   1

decomposition, about for multi-site quotes   1

dynamic assignment, about   1

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E

EAI

See Terminology for Integration Workflows in Siebel Energy

end-user procedures

agreement details, examining in Explorer   1

agreements, associating with an order   1

agreements, modifying   1

assets, associating related assets with primary asset   1

assets, creating   1

assets, creating transaction for   1

assets, viewing associated components   1

assets, viewing hierarchical information for   1

assets, viewing service points and service information   1

customer, enrolling in service   1

opportunities, associating a partner with   1

opportunities, associating account with   1

opportunities, associating with a product   1

opportunities, conditions to for updating quotes   1

opportunities, creating   1

opportunities, creating a profile for an opportunity   1

opportunity, associating with a related site   1

price comparison applications, about accessing through   1

price comparisons, generating for a customer   1

quote, creating for opportunity   1

service item, associating agreements with   1

service request, adding to an asset   1

entitlements

about using   1

agreements, relationship with   1

business scenarios for using   1

defined   1

trouble tickets, verifying   1

verification, about   1

EPC Admin virtual business component   1

equipment

adding installed or planned   1

list, using and fields   1

exemption profile

about   1

end-user procedures, fields (table)   1

exit date, changing for sites in product groups   1

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F

financial profile

about financial profiles   1

credit check, running   1

description   1

fields, table of   1

fraud management

business scenario for using   1

customer follow-up, about   1

discontinuing service because of alert, about   1

fraud alert details, viewing   1

fraud alert, updating   1

fraud alerts, description   1

fraud alerts, viewing   1

fraud threshold, changing   1

fraud threshold, description   1

fraud, defined   1

fraud profile

about and fields (table)   1

description   1

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I

inclusion date, changing for multi-site quote revisions   1

incorporated business or individual, credit check data   1

infrastructure information

adding for a premises   1

Infrastructure view   1

integration

customer mapping to Oracle Utilities Customer Care and Billing   1

customer records, managing   1

customer records, mapping   1

customer records, sequence for creating   1

customer records, sequence for updating   1

Oracle Utilities Customer Care and Billing with Siebel Energy   1

product mapping to Oracle Utilities Customer Care and Billing   1

product records, managing   1

product records, mapping   1

product records, sequence for creating   1

product records, sequence for updating   1

with Oracle Utilities Customer Care and Billing, workflows   1

integration with other applications

credit alert generation   1

integration objects, description   1

system preference, setting   1

integration workflows

about   1

terminology   1

interactive assignment, about   1

invoices

Invoice view, accessing   1

requesting duplicates   1

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L

line items

actions, adding   1

work orders, creating for   1

List of Values (LOVs), categories   1

loyalty profile

description   1

end-user procedures, about   1

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M

manual assignment, about   1

master agreements, about   1

meters

replacing for maintenance   1

viewing asset information   1

viewing information for a premises   1

MS Quote Preview Item Process workflow   1

MS Quote Preview Item Wrapper workflow   1

MS Quote Submit Cancelled Line Item workflow   1

MSAG Profile, description   1

multi-site quote revisions

about data transformation in   1

adding product groups to   1

adding products to product groups for   1

adding sites to product groups for   1

associating new sites with   1

changing billing account associations with sites for   1

changing configurations of existing products for   1

changing exit date of sites in product groups for   1

changing inclusion dates of products for   1

changing retirement dates of products for   1

creating records for   1

deactivating sites in product groups for   1

process of creating   1

retiring existing products from product groups for   1

multi-site quotes

about   1

about decomposition of   1

about pricing for   1

about requested date field for   1

about service type field for   1

about validation of   1

business scenarios for using   1

creating new versions of   1

process of creating new   1

reviewing order line items for   1

submitting   1

validating   1

workflows for   1

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N

new multi-site quotes

adding product groups to   1

adding products to product groups for   1

adding sites to product groups for   1

associating billing accounts to sites for   1

associating sites with   1

creating records for   1

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O

off page answer branching, list of user properties   1

opportunities

about   1

account, associating opportunity with   1

business scenario for creating   1

description   1

opportunity, creating   1

partner, associating with an opportunity   1

product, associating with an opportunity   1

profile, creating for an opportunity   1

quote, conditions to work   1

quote, creating   1

related site, associating with an opportunity   1

Oracle Application Integration Architecture, defined   1

Oracle Utilities Customer Care and Billing

customer mapping from Siebel Energy   1

defined   1

integration with Siebel Energy, about   1

product mapping to Siebel Energy   1

order line items

reviewing for multi-site quotes   1

order management module, about Service Profile view   1

orders, associating agreements with   1

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P

parent-child relationship, changing   1

partner, associating an opportunity   1

payment arrangement

history, viewing   1

outcome, viewing   1

overview   1

payment outcome terms, recording customer's decision   1

requesting   1

payments

about entering   1

adjustments   1

payment record, creating   1

PIP

See About Integration of Siebel Energy with Oracle Utilities Customer Care and Billing

premises

about   1

adding infrastructure information   1

adding service requests   1

additional tasks   1

associating an activity   1

business scenario for setting up   1

registering a hookup   1

replacing a meter for maintenance   1

service point usage history, viewing   1

setting up   1

verifying   1

viewing service requests   1

Price Comparison Administrative report, running   1

price comparisons

about and process steps   1

applications, about accessing through   1

business scenarios for using   1

customer, generating for   1

rate plan examples, table of   1 ,  2

rate plans with tier-based pricing, about   1

price lists

rate plans, setting up for   1

tier-based pricing, setting up   1

pricing calculator, adding new usage type   1

pricing, about for multi-site quotes   1

Process Integration Pack, defined   1

product groups

adding products to for multi-site quote revisions   1

adding products to for new multi-site quotes   1

adding sites to for multi-site quote revisions   1

adding sites to for new multi-site quotes   1

adding to multi-site quote revisions   1

adding to new multi-site quotes   1

deactivating sites in   1

retiring existing services from for multi-site quote revisions   1

products

about   1

adding to product groups for multi-site quote revisions   1

adding to product groups for new multi-site quotes   1

changing configurations of for multi-site quote revisions   1

changing inclusion dates of for multi-site quote revisions   1

changing retirement dates of for multi-site quote revisions   1

class administration, attributes of   1

Competitive Pricing report, running   1

integrated records, managing   1

integrated records, mapping   1

integrated records, sequence for creating   1

integrated records, sequence for updating   1

mapping from Oracle Utilities Customer Care and Billing   1

Price Comparison Administrative report, running   1

rate plans, about setting up for   1

rate plans, creating root products for   1

rate plans, matching competitors with inhouse plans   1

rate plans, setting up classes for   1

rate plans, setting up price lists   1

retiring from product groups for multi-site quote revisions   1

setting up   1

usage products, creating   1

usage products, setting up   1

usage profile, setting up   1

viewing   1

profiles

address profile, creating and updating   1

address, revalidating   1

address, validating   1

billing profile, adding payment information to   1

billing profiles, about and fields (table)   1

business scenario for using   1

creating or updating   1

credit check, running   1

customer profile, about end-user procedures   1

defined   1

exemption profile fields, table of   1

financial profile fields, table of   1

financial profile, about end-user procedures   1

fraud profile, about and fields (table)   1

loyalty profile, about end-user procedures   1

modifying for a contact   1

roles and responsibilities, table of   1

setting up for secondary bill recipients   1

site profile, about end-user procedures and fields (table)   1

types, table of   1

usage, setting up   1

Back to top

Q

quotes

See Creating a Quote for an Opportunity in Siebel Energy (End User)

Back to top

R

rate plans

administrators, setting up overview   1

classes, setting up for   1

competitor's, matching with inhouse plans   1

examples, table of   1 ,  2

root products, creating for   1

scenario, analyzed by pricing manager   1

scenario, set up by pricing manager   1

tier-based pricing, about   1

repayment plans

customer decision, submitting   1

description   1

repayment plan outcome, viewing   1

repayment plans, about   1

request for   1

views listed   1

reports

Competitive Pricing report, running   1

Price Comparison Administrative report, running   1

requested date field, about for multi-site quotes   1

responsibilities

profiles, table of   1

table of   1

retirement date, changing for multi-site quote revisions   1

roles

profiles, table of   1

table of   1

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S

sales administrators, roles and responsibilities   1

sales agreements, description   1

sales managers, roles and responsibilities   1

sales representative

profiles, roles and responsibilities   1

roles and responsibilities, table of   1

scenarios

rate plans, set up by pricing manager   1

rate plans. analyzed by pricing manager   1

Web, using to compare prices and enroll   1

Service Aggregator Class, description   1

service agreements, description   1

Service class, description   1

service customer, enrolling   1

service information, viewing assets   1

service item, associating with an agreement   1

service level agreements, description   1

service points

assets, viewing   1

usage history, viewing   1

viewing information for a premises   1

Service Profile view, about order management module   1

service requests

adding for a premises   1

administrator setup, about   1

asset, adding to a service request   1

business scenario for using   1

contact, associating with   1

creating, about   1

description   1

initiating, about   1

trouble tickets, differences from   1

viewing for a premises   1

service type field, about for multi-site quotes   1

service, enrolling customer for   1

Siebel Energy

about   1

business functions by screen   1

customer mapping to Oracle Utilities Customer Care and Billing, about   1

integration with Oracle Utilities Customer Care and Billing, about   1

key features   1

options   1

product mapping from Oracle Utilities Customer Care and Billing, about   1

product modules   1

products, setting up   1

products, viewing   1

screens, table of   1

Siebel Enterprise Application Integration, description   1

simple products, defined   1

SIS OM Edit Delta MS Quote Line Item workflow   1

SIS OM Goto Price Comparison View process   1

SIS OM PC comparison process

flow diagram   1

process described   1

SIS OM Goto Price comparison view process, flow diagram and process   1

steps, methods, and business services (table)   1

SIS OM PC Competitive Pricing Report process

process described   1

steps, methods, and business service (table)   1

workflow diagram   1

SIS OM PC Create Account Subprocess   1

SIS OM PC Enrollment process

CUT eSales-PC Enrollment process, process described   1

CUT eSales-PC Enrollment process, table of steps, methods, and business services   1

CUT eSales-PC Enrollment process, workflow   1

CUT eSales-PC Prepare Cart process, process described   1

CUT eSales-PC Prepare Cart process, table of steps, methods, and business services   1

CUT eSales-PC Prepare Cart process, workflow   1

CUT eSales-Set Shopping Cart Price List, workflow   1

flow diagram   1

process described   1

SIS OM PC Create Account subprocess, workflow and process described   1

SIS OM PC Go To Opportunity View, workflow diagram   1

SIS OM PC Go To Order Entry-Line Items View (Sales), workflow   1

SIS OM PC Set Opportunity Account, workflow diagram   1

steps, methods, and business services (table)   1

SIS OM PC Go To Opportunity View   1

SIS OM PC Go to Order Entry - Line Items View (Sales)   1

SIS OM PC Set Opportunity Account   1

SIS OM PC workflows, list of   1

SIS OM Pricing Calculator (PC) business service

about   1

bill decomposer method   1

comparison generator method   1

convert PC input to PC quote method   1

convert PC quote to quote method   1

CP Report Create Quotes method   1

CP report create quotes method   1

delete existing PC quotes method   1

get area rate plan names method   1

get area suppler names method   1

get next RowId method   1

Run SmartScript method   1

run SmartScript method   1

setup question field map method   1

update status method   1

user properties   1

SIS OM SmartScript

Engine classes   1

version of   1

SIS OM SmartScript Player user properties

about   1

dynamically find answers   1

off page answer branching   1

report mode   1

workflow, specifying   1

SISOMBillingSubmitOrderWebService Workflow   1

site profile

description   1

end-procedures, about and fields (table)   1

sites

adding to product groups for multi-site quote revisions   1

adding to product groups for new multi-site quotes   1

associating billing accounts with for new multi-site quotes   1

associating with multi-site quote revisions   1

associating with new multi-site quotes   1

changing billing account associations with for multi-site quote revisions   1

deactivating in product groups for multi-site quote revisions   1

SmartScript, for price comparison

business component classes   1

EPC Admin virtual business component   1

parts, described   1

SIS OM PC workflows   1

SIS OM Pricing Calculator business service   1

SIS OM SmartScript Engine classes   1

SIS OM SmartScript Player user properties   1

SIS OM SmartScript, versions of   1

workflow diagram   1

statement profiles, setting up for secondary bill recipients   1

subagreements, about   1

Submit MS Quote SubProcess workflow   1

Submit MS Quote WF workflow   1

SWI Statement Profile Update Workflow   1

system preferences, setting for integration   1

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T

third-party credit applications   1

tier-based pricing, setting up   1

time zones, in date-time fields   1

trouble tickets

activity plan, associating with   1

activity, about adding   1

activity, adding   1

administrator setup, about   1

analyzing data   1

attachments, about   1

business scenario for using   1

closing trouble tickets   1

contact, associating with   1

creating   1

creating, about   1

customer verification, about   1

description   1

entitlement verification, about   1

entitlement, verifying   1

existing parent tickets, associating child ticket with   1

field service agents, about communication with   1

initiating, about   1

partner software, about referring to   1

person or group, assigning manually   1

person or group, assigning to   1

service requests, differences from   1

solutions, about reviewing   1

solutions, defined   1

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U

unbilled charges, viewing   1

unincorporated business, credit check data   1

usage

billing, viewing details   1

detail information, viewing   1

pricing calculator, adding new type   1

products, creating   1

products, setting up   1

user properties, used by Pricing Calculator method   1

user scenarios

rate plans, set up by pricing manager   1

rate plans. analyzed by pricing manager   1

Web, using to compare prices and enroll   1

UTCCanonical, user property   1

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V

validation, about for multi-site quotes   1

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W

Web scenario, using to compare prices and enroll   1

work orders

about   1

activity for a work order, creating   1

activity plan, associating with   1

attachments, about associating   1

business scenario for using   1

creating   1

defined   1

line item actions, adding   1

line items, creating   1

service information, viewing   1

terms, adding   1

workflow process, integrating

CUT Get Account Data workflow process   1

CUT Get Phone Number Data workflow process   1

CUT Get Sales Order Data workflow process   1

CUT Get Service Profile Data workflow subprocess   1

CUT Get Trouble Ticket Data workflow process   1

CUT Get Work Order Data workflow process   1

CUT Receive Account Data workflow process   1

CUT Receive Credit Alert Data workflow process   1

CUT Receive Fraud Alert Data workflow process   1

CUT Receive Phone Number Data workflow process   1

CUT Receive Sales Order Data workflow process   1

CUT Receive Service Profile Data workflow process   1

CUT Receive Trouble Ticket Data workflow process   1

CUT Receive Work Order Data workflow process   1

CUT Send Account Data workflow process   1

CUT Send Phone Number Data workflow process   1

CUT Send Sales Order Data workflow process   1

CUT Send Service Profile Data workflow process   1

CUT Send Trouble Ticket Data workflow process   1

CUT Send Work Order Data workflow process   1

sample processes, about   1

workflow process, sample

CUT Receive Account Data, defining properties   1

CUT Send Account Data, viewing process properties   1

workflows

description   1

for multi-site quotes   1

integration with Oracle Utilities Customer Care and Billing   1

integration workflows, about   1

integration workflows, terminology   1

workflows, sample

Send Account Data, accessing the Workflow Process Designer   1

Send Account Data, sending outbound message   1

SISOMBillingSubmitOrderWebService Workflow   1

SWI Statement Profile Update Workflow   1

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