Handling Transferred Chat Interactions

Complete the steps in the following procedure to handle a transferred chat.

To handle a transferred chat 

1. Upon receipt of a transferred chat interaction, do one of the following as required:

   • Click the flashing chat tab to open the chat session (when chat auto answer is enabled).

   • Click the Accept Work Item button on the communications toolbar to open the chat session (when chat auto answer is disabled).

2. Review the chat transcript (if there is one) in the transcript area of the chat pane.

3. Respond to the transferred chat as described in "Responding to an Incoming Chat".