Releasing a Chat

Releasing a chat session means that you are ending the chat session. Agents use the communications toolbar to release a chat. Customers click the Terminate (or similar) button in their browser window to release a chat.

When you (or a customer) release a chat session, a follow-up email is sent to the customer with a transcript of the chat session attached provided the system preference Chat: Auto Email Mode is set, and that outbound email communications and the email profile are set up in your application. In the case where a chat is transferred several times, the follow-up email is sent only upon final release of the chat session.

For information about email profile set up in Siebel Call Center, see Siebel Email Administration Guide. For information about outbound email communications set up in Siebel Call Center, see Siebel Chat Guide and Siebel Email Administration Guide.