Changing to Ready State

This procedure describes how to indicate that you are ready to receive inbound work items.

To indicate that you are ready to receive inbound work items 

• Do one of the following:

  • Click Change Ready State to indicate that you are ready to receive any inbound work items of all channel types for which you are eligible.

  • Click the arrow next to Change Ready State, then choose one or more options from the displayed menu to indicate that you are again ready to receive work items of the applicable channel types.