This chapter describes how to use chat. It includes the following topics:
Logging in to Chat
Accepting an Incoming Chat Manually
Opening an Automatically Accepted Incoming Chat
Responding to an Incoming Chat
Showing and Hiding the Chat Pane
Switching Between Chat Sessions
Transferring a Chat to a Workgroup
Transferring a Chat to Another Agent
Handling Transferred Chat Interactions
Releasing a Chat
Closing Chat Sessions
Showing and Hiding the Chat Dashboard
Changing Agent Status
