Logging in to Chat

After you have successfully installed Siebel Chat, you can launch it from your Call Center application. To log in to chat, complete the steps in the following procedure.

To log in to chat  

1. Log in to your application.

2. Click the Log in button on the communications toolbar.

   You are now ready to do the following:

   • Receive, accept, and respond to inbound chat requests.

   • Transfer and release chat interactions.

   • Change your status from ready to not ready (and conversely),

   You perform all of these actions using the communications toolbar.

   The communications toolbar is defined and configured in Siebel Tools, like other toolbars in Siebel applications. For more information about configuring the communications toolbar and about the functions available on the communications toolbar, see Siebel CTI Administration Guide.