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Siebel CRM Fundamentals Guide
Siebel Innovation Pack 2017, Rev. A
E52425-01
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Call Management Keyboard Shortcuts

Table 20-10 lists the keyboard shortcuts you can use when calling others in your application.

Table 20-10 Call Management Keyboard Shortcuts

Action Keyboard Shortcut Context

Associate call.

  • F8

Call

Blind transfer of a call.

  • ALT+F7

Call

Transfer a conference call.

  • CTRL+F7

Call

Consultative transfer of a call.

  • SHIFT+F7

Call

Release a call.

  • F12

Call

Make a call.

  • F7

Call

Make a finance call.

  • CTRL+SHIFT+F

Call

Make an insurance call.

  • CTRL+SHIFT+I

Call

Answer a call.

  • F6

Call

Set work mode to post call wrap-up.

  • CTRL+F5

Call