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Siebel CRM Fundamentals Guide
Siebel Innovation Pack 2017, Rev. A
E52425-01
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Communication Management Keyboard Shortcuts

Table 20-9 lists the keyboard shortcuts you can use to share information with others in your application.

Table 20-9 Communication Management Keyboard Shortcuts

Action Keyboard Shortcut Context

Go to the Correspondence screen to send a letter.

  • CTRL+L

Record

Open a dialog box to send an email.

  • F9

Record

Open a dialog box to send a fax.

  • CTRL+F9

Record

Open a dialog box to send a page.

  • SHIFT+F9

Record

Open a dialog box to send an outbound wireless message.

  • ALT+F9

Record

View a work item.

  • SHIFT+F8

Record

Set work mode to ready.

  • CTRL+F2

Record

Set work mode to not ready.

  • CTRL+F3

Record

Set work mode to other.

  • CTRL+F4

Record

Set work mode to after call work.

  • CTRL+F5

Record

Set work mode to busy.

  • CTRL+F6

Record