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Siebel Life Sciences Guide > Capturing Adverse Events and Complaints > Process of Capturing and Escalating Adverse Events and ComplaintsThis example process represents the tasks that are carried out in the Scenario for Capturing and Escalating Adverse Events and Complaints. Administrator ProceduresThe Siebel administrator sets up the service request functionality so that call center agents can capture adverse events and complaints. To do this, the Siebel administrator performs the following tasks:
End-User ProceduresTo capture and escalate adverse events and complaints, end users perform the following tasks: |
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