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Siebel Life Sciences Guide > Planning Calls > Process of Planning Calls > About Defining a Route PlanEnd users can create routes to schedule regular calls to groups of accounts. By defining a route, a user can plan the order in which to visit accounts and determine a starting time for each account call. For more information, see Routes and the scenario Scenario 2: Users Define Route Plans. When creating a route, users must complete the following tasks in the order listed:
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