This chapter covers planning calls in Siebel Life Sciences. It includes the following topics:

• About Planning Calls
• Tools for Planning Calls
• Scenario 1: Users Create Target Lists
• Scenario 2: Users Define Route Plans
• Scenario 3: Users Create Activities
• Process of Planning Calls
• Creating a Contact Call
• Creating an Account Call
• Call Planning Features Specific to the Japanese Pharmaceutical Market
• Managing the PMS and Pre-Explain PMS Features
• Managing the PID Feature