Bookshelf Home | Contents | Index | PDF |
Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Using Loyalty Member Services > Cancelling Redemption VouchersVoucher cancellation occurs when a member redeems points to purchase a redemption voucher, but subsequently returns the voucher to refund points to his point balance. Only unused vouchers can be cancelled. In order to cancel a redemption voucher, the status must be either: Vouchers with the following statuses cannot be cancelled: Before the member service representative can cancel the redemption voucher, a loyalty administrator must create a cancel redemption voucher product. For more information about setting up products, see Siebel Product Administration Guide. Once the purchase points product is created, a loyalty administrator must associate the purchase points product with a service. For more information, see Setting Prices for Member Services. To cancel a redemption voucher
|
Siebel Loyalty Administration Guide | Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |