Siebel Loyalty Administration Guide > Working with Siebel Loyalty Program Members > About Using Loyalty Member Services >
Renewing Loyalty Memberships
You can use Siebel Loyalty to assist members with membership renewals. To renew a membership
- Navigate to the Loyalty Members screen.
- Click View, Action Pane, Tasks to view the Task user interface.
- In the Members list, click the Member Number (#) hyperlink.
- In the Tasks list, click Membership Renewal.
- Select New Membership Scheme and click Next.
The membership scheme duration and type are retrieved from the product level loyalty attributes.
- In the Price Lists list, select a Payment Mode and click Next.
Payment options are pay, points, or a combination of the two.
- (Optional) In the Price Override section:
- Select the Override Flag checkbox.
- Enter the Override Points and/or Override Pay.
- Choose an Override Reason Code, enter an Override Reason, and click Next.
- Make any necessary changes to the credit card information, and click Next.
- Verify the information in the Order Summary is correct, then click Next.
- Verify the information in the Order Confirmation is correct, then click Next.
- Verify the information in the Transaction Details is correct, then click Finish.
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