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Siebel Order Management Guide Addendum for Communications > Customer Asset-Based Ordering > Modifying a Service ItemA customer working on the Web can change a service item. The customer can change product attributes, features, and components of the service item. NOTE: In Oracle's Siebel eSales for Communications, Media, and Energy, orders and services are the same. When you select Service Items under the Products & Services tab, you access screens to work with existing orders. To modify an existing service item
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