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Siebel Order Management Guide Addendum for Communications > Customer Asset-Based Ordering > Disconnecting a Service ItemA customer working on the Web can disconnect a complete service item and all of its components. This task disconnects the parent product and all child products on lower levels of the hierarchy. You cannot disconnect a child product without disconnecting the parent product. NOTE: In Oracle's Siebel eSales for Communications, Media, and Energy, orders and services are the same. When you select Service Items under the Products & Services tab, you access screens to work with existing orders.
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