Siebel Order Management Guide Addendum for Communications > Workflows for Customer Asset-Based Ordering > Workflows That Disconnect Products and Services >

CUT eSales - Disconnect Products and Service Process Workflow

This workflow calls the SIS OM Disconnect Asset subprocess to generate a quote line item to disconnect the selected asset and displays the Quote Detail view. Figure 188 shows this workflow.

The user initiates this workflow by clicking the Disconnect button in Installed Assets or Billing Items view.

Figure 188. CUT eSales - Disconnect Products and Service Process Workflow

Workflow Description. This workflow performs the following actions:

1. Prepare Shopping Cart. This step prepares the shopping cart so that the user can add to the shopping cart the line items that specify the disconnected installed assets. For more details, see CUT eSales - Prepare Shopping Cart Process Workflow.
2. New Shopping Cart? This step determines whether the shopping cart is new.
3. Asset Currency Null? If the shopping cart is new, then this step checks the currency code for the asset.
4. Set Asset Currency. If no currency is specified, then this step sets the currency to the default.
5. Disconnect Asset Sub-process. This step calls the Disconnect Asset subprocess to disconnect the asset that is selected in the Installed Assets or Billing Items view.
6. View Cart. When the asset is disconnected, this step displays the line items that specify the changes in the Shopping Cart view. This step calls the ViewCart method.