Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering >

Processing Order Management Messages

Messages appear in various places in Siebel Communications Order Management. The messages are generated by a variety of user actions. To view and process these messages, follow this procedure.

To process an order management message

1. Do one of the following:
   • Navigate to the Quotes screen, and then the List view.
   • Navigate to the Sales Orders screen, and then the List view.
2. Select a quote or order, and do one of the following:
   • If the record is a quote, then in the Quotes list, click the link in the Name field.
   • If the record is a sales order, then in the Sales Orders list, click the link in the Order # field.
3. Click the Line Items view tab.
4. In the Line Items list, select an item for which you want to view messages.
5. Click the Menu button of the Line Items list, and choose Verify.

   Any message that applies to the selected promotion line item appears in a Messages pop-up window.

6. In the Messages pop-up window, read the message, and click Close.
7. Take appropriate action to address the message, if needed.