Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering >

About Promotion Components Using Two Nodes Associated with Two Service Accounts

This feature is turned on when the System Preference "All Assets" is set to Y. To activate, set System Preference "All Assets" to Y or Yes. Customers might choose to selectively activate or deactivate this behavior in specific scenarios (for example, to modify or upgrade, and so on) by toggling the value of All Assets in the workflow steps used in that particular scenario. By default, the value of the All Assets system preference is passed into each workflow step.

For example, if a customer has a large frame relay network in which nodes of the network are tracked at each service account, and if a promotion containing Frame Relay Port and PVC is purchased in an order, then two nodes can be associated with two service accounts. If such a promotion is modified later, then all assets affected by the promotion (irrespective of the service accounts to which the assets belong) must be considered when modifying the promotion.

Handling promotion components across service accounts involves working with multiple service accounts while modifying, disconnecting, and upgrading promotions, by using the following functions:

• Modify Promotion: Bring all component assets, irrespective of account, covered by the promotion instance into the quote or order.
• Disconnect Promotion: Bring all component assets, irrespective of account, covered by the promotion instance into the quote or order and disconnect (delete) the promotion.
• Upgrade Promotion: Considers all component assets, irrespective of account, covered by the original promotion instance when upgrading to a new promotion. Matching assets must be updated with new promotion IDs. Assets not covered by the new promotion must be disconnected from the original promotion.
• Promotion Integrity Check: Verifies that the promotion works across all accounts. Promotion components might be disconnected from a promotion by modifying the component asset and updating the Promotion field. Before committing the change to a promotion, the integrity of the promotion is verified across all component assets regardless of account. If integrity is violated, then an appropriate message is presented.