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Scenario for Using Different Service Account for a Promotion Component

This topic gives a scenario of how different service account for a promotion component might be used. You might use different service account for a promotion component differently, depending on your business model.

Mobile Family Plan is modeled as a promotion. It might contain up to five Mobile Service instances within the promotion. Each Mobile Service can be used by a different family member, that is, different users or service accounts. It is important that the promotion integrity is enforced during the modification and verification process.

A customer is a subscriber of the promotion Mobile Family Plan that entitles the customer to have additional lines at the price of $19.99 for each month. The customer adds the spouse and one child to the family plan and allows them to manage their own subscriptions. Two service accounts are created, one in the name of the spouse and the other in the name of the child. Those service accounts are associated with the assets.

When the customer calls in to the call center and asks the CSR to modify the family plan, the CSR sees in the Installed Assets that the Product "Mobile Family Plan" has the Asset Description "Great savings for up to five lines in a household." When the CSR tries to add a new member line to the promotion by modifying the promotion, Modify Order brings all promotion components associated with the Mobile Family Plan promotion irrespective of the service accounts with which the promotion components are associated.