Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > Selecting Asset-Based Promotion Recommendations >

Ambiguity Detection and Resolution

Ambiguity among promotions can occur while upgrading, merging, or splitting a promotion. If there is no ambiguity among the promotions to accept, then the promotion is applied to the asset form. For example, if a customer has one Mobile Service promotion in the Installed Assets view and accepts the Millennium Max 500 Package, then the resulting generated line items are as listed in Table 9.

If ambiguity exists, then the assets are carried to the document so that the user can manually remove or associate the promotions. For example, if a customer has two of Mobile Service in the Installed Assets view and accepts the Millennium Max 500 Package (with Min, Max, and Default cardinalities of 1), then clicking OK does not result in distinguishing which Mobile Service will be included. Also, the Recommended Promotion is available in the document in this scenario (the UMF form) without having to re-execute the recommendation. The user manually selects the promotion in the list, as defined in Table 10.

Promotion Relationship can be used to resolve ambiguity. Promotion relationship is a drop-down list derived from rules IDs in promotion components that are defined in the Administration - Product screen, Promotions, Components view. For more information about resolving ambiguity, see Ambiguity Resolution.