Siebel Order Management Guide Addendum for Communications > Workflows for Employee Asset-Based Ordering > Workflows to Process an Order >

SWI TSQ Order Workflow

During order capture, certain services require a technical service qualification (TSQ) before those services can be offered to a customer. This workflow submits an order for a TSQ. It sets the Fulfillment status of the order to TSQ. Because only orders that do not have a status of Open can be submitted for TSQ, this prevents the open orders from being submitted for TSQ again.

This workflow is called when a user clicks the TSQ button on the Order Entry Sales screen or the Sales Order-Catalog Screen.

Figure 110 illustrates this workflow.

Figure 110. SWI TSQ Order Workflow

Workflow Description. This workflow performs the following actions:

1. Order Submitted? This step checks that the order status is not Open.
2. Order is already submitted. This step terminates the workflow. If the order has a status of Open, then the order cannot be submitted for TSQ because it has already been submitted.
3. Update Fulfillment Mode and Order Header. For the Order header, this step sets the Fulfillment Mode to TSQ and Fulfillment Status Code to Pending TSQ.
4. Set Line Status. This step sets the Status of each line item to Pending TSQ only if the Status is empty.
5. Submit for TSQ. This step calls the Submit Order Workflow, SISOMBillingSubmitOrderWebService, as a subprocess.
6. Refresh. This step refreshes the screen to display the modified values.

Table 95 shows the steps in this workflow that call business service methods.