Siebel Innovation Pack 2017: What's New in This Release

Siebel CTI Administration Guide describes how to configure Siebel CTI (computer telephony integration) for Siebel Business Applications.

What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2017, Rev. A

This guide has been updated to correct or remove obsolete product and component terms.

What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2017

Table 1 lists the changes in this revision of the documentation to support this release of the software.

NOTE: Siebel Innovation Pack 2017 is a continuation of the Siebel 8.1/8.2 release.

Table 1. What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2017
Topic	Description
Enabling the Communications Panel for Applications and Agents Integrating with Siebel Scripting Languages	Modified topic. SRF changed to Siebel Runtime Repository
Parameters for Communications Configurations Administering Communications Session Manager	Modified topic. Siebel Gateway Name Server changed to Siebel Gateway
Multiple topics About Siebel Communications Server Architecture Parameters for Communications Configurations List of Special Commands About Communications Panel and Communications Toolbar Configuration	Modified topic. Siebel Web Server Extension or SWSE changed to Siebel Application Interface
@CreatePopupFrame About Communications Panel and Communications Toolbar Configuration	Modified topic. Web Server changed to Siebel Application Interface
About the Communications Panel and Communications Toolbar Display	The Web templates have migrated to the database, so now Siebel web template file CCFrameContentHI.swt is changed to Siebel web template CCFrameContentHI

What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2016

Table 2 lists the changes in this revision of the documentation to support this release of the software.

NOTE: Siebel Innovation Pack 2016 is a continuation of the Siebel 8.1/8.2 release.

Table 2. What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2016
Topic	Description
Parameters for Communications Configurations Configuring Telesets for Hoteling	Modified topics. As of Siebel Innovation Pack 2016, a separately installed client module, Desktop Integration Siebel Agent (DISA), is used to obtain the local computer's host name for hoteling purposes. It is recommended to install Desktop Integration Siebel Agent on each agent computer that will be used for hoteling.
Parameters for Communications Configurations Preference Settings for Communications	Modified topics. Updated the references to the configuration parameter BringSiebelToFrontBrowserTitle. This exact name must be used for correct results.
"Icon Files for Interactive Communications Drivers" (removed) Commands (modified) About Communications Panel and Communications Toolbar Configuration (modified) About the Communications Panel and Communications Toolbar Display (modified) Communications Toolbar Commands and Bitmaps (modified) Modifying the Appearance of an Existing Toolbar Button (modified) Other topics	Modified and removed topics. As of Siebel Innovation Pack 2016, the display and configuration of icons in the communications toolbar are now more consistent with Siebel Open UI. Toolbar icons are now specified in cascading style sheet (CSS) files. Image files and icon files for interactive drivers no longer apply. The MultiActiveCmdIcon communications command is now obsolete. Docking options for the communications panel have changed.
Preference Settings for Communications	Modified topic. Updated the description of the Bring Siebel to Front user preference, which is now integrated with the Web notifications feature that is supported by many browsers.
Multiple topics	Modified topics. References to high interactivity have been removed. As of Siebel Innovation Pack 2016, Siebel Business Applications use Siebel Open UI exclusively. Due to the evolution of browsers away from supporting Netscape Plugin Application Programming Interface (NPAPI), as of Siebel Innovation Pack 2016, Java is no longer used to support hoteling, the communications toolbar, or other functions in Siebel Business Applications. As of Siebel Innovation Pack 2016, certain directories have been moved, consolidated, or eliminated in the Siebel Server and Siebel Application Interface installations. For example, the `webmaster` directory is no longer part of the Siebel Server installation. The files and subdirectories previously installed in this location are installed only in the `public` directory in the Siebel application interface installation. Several folders in the `public` directory in Siebel Web Sever Extension (SWSE), Siebel Web Client, and Siebel Tools installations have been reorganized. NOTE: In Siebel Innovation Pack 2017, SWSE has been replaced by Siebel Application Interface, and the contents of the web directory have moved. For more information, see the Siebel Installation Guide for the operating system you are using.
"Using the Virtual CTI Driver" (removed) Other topics (modified)	Removed chapter and modified topics. The Virtual CTI Driver (for Oracle Contact On Demand) is no longer supported.

Additional Information

The procedures in this guide assume that you do not use left-hand navigation. However, you can set up left-hand navigation. For more information about left-hand navigation and about implementing it, see Siebel Fundamentals.

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