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Siebel Email Administration Guide > Configuring User Interface Elements > Configuring Recipient Groups for Requests and Advanced TemplatesThis topic describes configuring recipient groups for outbound communication requests and advanced templates. It contains the following information:
A recipient group is a group of people that you want to send communications to. Generally, you do not need to configure new recipient groups unless existing recipient groups do not meet your needs. Note the following information about recipient groups:
Outbound communication requests use advanced templates to send email, fax, or wireless messages in an automated fashion. Communication requests can support high-volume processing and output. For more information about working with recipient groups when creating advanced templates and requests, see Configuring Communications Templates and Defining Outbound Communication Requests. A user can create and submit outbound communication requests, and Siebel Workflow or other modules can automatically create and submit outbound communications requests by invoking the methods of the Outbound Communications Manager business service. For more information about Siebel Workflow, see Siebel Business Process Framework: Workflow Guide. For more information about using business services with Siebel Communications Server, see Business Service Methods for Siebel Email Response. |
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