Bookshelf Home | Contents | Index | PDF | ![]() ![]() |
Siebel Email Administration Guide > Global Deployment of Siebel Email Response > Setting Up Global Deployments for Siebel Email ResponseCustomers can deploy Siebel Email Response in a single environment using different languages if the languages are in the same code page. Agents that use templates for daily replies to inbound messages can filter templates by using the language and locale setting in user preferences. Requirements for Setting Up Global DeploymentsBefore you set up global deployment for Siebel Email Response, complete the following tasks:
Language Packs and Communications TemplatesWhen you install the seed data for required languages into the Siebel database, the communications templates (containing the correct values for language and locale) associated with Siebel Email Response are installed. You can create additional templates to meet your business requirements. For more information, see Templates for Global Deployments. Email Accounts for Supported LanguagesSet up an email account for each language that you plan to support. In your email server, create one response group for each language. Each of these response groups handles messages in different languages. If your installation supports French and German messages, then set up two response groups (for example, fra_support@example.com and deu_support@example.com). For French messages, users must send their messages to fra_support@example.com. For German messages, users must send their messages to deu_support@example.com. Response Groups for Global DeploymentsTo be able to reply to email messages in more than one language, you must create a response group for each language and associate a profile with the response group. For example, if you plan to receive French messages, then create a response group named FRA Response Group and associate the profile fra_support@example.com with the response group. For information about how to create profiles, see Process of Setting Up Communications Driver Profiles. For information about how to create response groups, see Process of Setting Up Response Groups. Each response group monitors a language response group. Create one response group for each language. For example, Communications Inbound Receiver for French monitors the profiles that are associated with FRA Response Group. For each response group, you must pass the MsgDefaultLanguageCode input argument, which contains the default language of the email message, to the following workflows: MsgDefaultLanguageCode is an argument in the workflow process. It specifies the language that the workflow process uses to set the language of a created activity record. For example, when a user sends an email to fra_support@example.com, an activity record is created with a language of FRA. Assignment Manager can assign the activity to the agent who handles French email by using the activity language. For information about the input parameters to configure for response groups, see Adding Input Arguments to Response Groups. Templates for Global DeploymentsWhen creating templates for a global deployment, follow the convention of naming the templates in English and including the language and locale to help maintain consistency. Oracle uses this naming convention for translating the standard templates the Siebel Email Response uses into the languages that Oracle supports. It is recommended that you follow the same naming convention. Additionally, if you create templates, then you must add logic to the workflow so that the workflow process can call the templates and so that Siebel Workflow is able to detect the language of the templates. For information about creating templates, see Creating Simple Templates and Creating Advanced Templates. Language Support for Global DeploymentsConsider the following guidelines in a Siebel Email Response global deployment:
|
![]() ![]() |
Siebel Email Administration Guide | Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |