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Siebel Email Administration Guide > Using Communications Operations > Using Send Commands to Send Messages > Editing and Formatting Controls for Send Email and Send Fax CommandsFor the Send Email command (native Siebel email client only) and for the Send Fax command, you can edit and format your message text before sending it by using controls in an editing bar that appears when you click in the message area of the Send Email or Send Fax window. The editing bar appears only when HTML is the setting for the Send Email: Default Message Format preference in the Outbound Communications view of the User Preferences screen. For more information about this user preference setting, see Preference Settings for Outbound Communications. NOTE: If you use Lotus Notes or Microsoft Outlook for the Send Email command, then the third-party vendor provides the editing and formatting capabilities. The Siebel application attempts to specify an editing environment by using to the user's Send Email: Default Message Preference setting. However, the behavior of the third-party email client software is not guaranteed. Users can also specify editing preferences in Lotus Notes or Microsoft Outlook. For email messages, message recipients who cannot view HTML messages in their email client program can instead view a plain-text version of each message. Formatting is eliminated from this plain-text version. Managing Line Breaks for HTML MessagesWhen HTML editing is enabled, note the following behavior regarding line breaks: Managing Links and HTML Elements from Other SourcesFor email messages, when HTML editing is enabled, you can directly enter URL or mailto links, and they are automatically converted to links in the HTML output. Examples of these links follow: You might select graphics or other tag-based elements that appear on Web pages, such as horizontal rules or tables, by dragging the mouse pointer. In some cases, you can copy and paste such elements into the Send Email or Fax message body. If you use plain-text mode in the Send Email or Send Fax window, then you can remove any remnant HTML formatting by clicking the Remove HTML Tags button. NOTE: You cannot add content other than text or HTML tag elements directly to the message text. For example, you cannot copy and paste graphics or other files into the message text. You cannot drag and drop text, but you can cut and paste text. Editing and Formatting OptionsThis topic lists HTML formatting options in the order in which they appear from left to right in the user interface. The following HTML formatting options are available:
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