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eMail Response - Process Message Workflow
The eMail Response - Process Message workflow processes unstructured email messages. For information about setting up the eMail Response - Process Message workflow, see Managing Workflow Processes and Subprocesses and Siebel Business Process Framework: Workflow Guide. This workflow is called when your organization receives an email message. Figure 6 illustrates this process.
Figure 6. eMail Response - Process Message Workflow
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Workflow Description. This workflow performs the following actions:
- Record Processing Time. This step records a timestamp for the email message.
- Test Mode Enabled? This step examines the value of Enable Test Mode process property.
- Load From XML File. If the value in the Enable Test Mode process property is True, then this step loads a sample email message from a file enabling the administrator to text the workflow using the Process Simulator.
- Load From Message. If the value in the Enable Test Mode process property is False, then this step loads the email message from the email server.
- Find Junk Email. This step calls the eMail Response - Parse Junk Mail workflow to find junk email. For more information, see eMail Response - Parse Junk Mail Workflow.
- Junk? This step determines if the email message is junk email.
- Delete Temporary Files. If the email message is junk email, then this step deletes the temporary files.
- Parse Message. This step parses the email message for the [THREAD ID: text. For more information, see Parse Message Step.
- Create Activity Process. This step calls the eMail Response - Create Activity workflow to create an activity record for the email message. For more information, see eMail Response - Create Activity Workflow.
- Record Created Time. This step records that time that the activity record is created.
- Activity Not Created? This step determines if an activity record was not created.
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