Resetting Passwords from the Simphony Web Portal

You can reset passwords and configure your Security Questions from the Simphony Web Portal (SWP) page. To change your password:

  1. Open the Simphony Web Portal URL. When prompted, enter your Username, and then click the Forgot Password link. You are provided with a One-Time Password (OTP) via email.

    Figure 1-6 Import/Export Log in Forgot Password Link


    This figure shows the Log in to Simphony Import/Export screen. It indicates the Forgot Password link with a red arrow.

    The following prerequisites are validated.

  2. When prompted, enter your Username and registered Email Address.

    Figure 1-7 Request One Time Password Screen


    This figure shows the Request One-Time Password (OTP) screen.
  3. The system validates the information you entered, and shows a details page where you must correctly answer your security questions as configured in the system. Upon entering your validated logon and security question responses, a OTP token is sent to your email account, and you are redirected to the Forgot Password page. You are prompted to enter your OTP and your new password and to confirm it by entering it again.
  4. When you click the Forgot Password link from the EMC Log-in screen, the system redirects you to the Request One Time Password (OTP) page of the SWP in a browser. To log in, enter the following information, and then click Next:

    • Username

    • Email Address

    From the SWP, you can change your password as well as update your security questions. The following screen shows the default User Profile screen. You can access the User Profile screen from the SWP page by clicking the User Profile link on the toolbar.

    Figure 1-8 Simphony Web Portal (SWP) User Profile Screen


    This figure shows the Simphony Web Portal page. It indicates the User Profile tab on the SWP toolbar with a red arrow.

Related Topics

Parent topic: Introduction to Simphony