5.4 Exporting the Ticketing Template Files

The connector installation .jar file is included in the Self Update archive that was installed in Installing the Connector.

To extract the installation file:

  1. Determine the command required to export the adapter installation file. To do this, perform the following steps:

    1. From the Setup menu in the Enterprise Manager console, select Extensibility, then Self Update.

    2. Click on the Management Connector link.

    3. Click on the HP Service Manager 9 connector and then select Export from the Actions list.

      A pop-up window appears with the command required to export the file. Figure 5-1 shows an example of the window.

      Figure 5-1 Export Command Example


      export command

  2. Open a command window on the Management Server host system and navigate to a temporary directory where you can copy the file.

  3. Log into EM CLI using the following command. You will be asked to provide the password information for the sysman account.

    emcli login -username=sysman

  4. Run the EM CLI export_update command from your system, changing <dirname> to the full path of the temporary directory.

    This action creates a zip file with a name of p15980954_112000_Generic.zip.

  5. Extract the adapter installation .jar file from the .zip file using the following command:

    unzip *.zip archives/*connector.jar

  6. Extract the templates from the connector .jar file using the following command:

    $JAVA_HOME/bin/jar xf archives/*.jar templates

    Note:

    If the system where the connector file is located does not have the JDK installed, you cannot extract the .jar file contents. You must copy the .jar file to a system that has the JDK installed and transfer the template files after they have been extracted.