1. Unsolicited Alarm and Information Messages Reference
  2. UAM and UIM Troubleshooting Procedures
  3. UAMs
  4. 0341 - OAP Unavailable

0341 - OAP Unavailable

This message indicates that the EAGLE 5 ISS system is unable to communicate with the OAP or the OAP has an internal failure.

Example 
RLGHNCXA21W 00-02-07 11:02:30 EST  EAGLE 35.0.0
** 0100.0341  **  OAP B       OAP Unavailable

Alarm Level: Major

Recovery

  1. Enter the command to determine the status of the OAP(s):
    rept-stat-seas
    Example of the output: 
    RLGHNCXA03W 00-04-17 14:59:11 EST  EAGLE 35.0.0
                         GPL        PST         SST           AST
---------------------------------------------------------------------
SEAS SYSTEM                         IS-ANR      Restricted    -----
TDM TRM           6                 IS-NR       Active        -----
TDM TRM           9                 IS-NR       Active        -----
OAP              A    220-001-000   IS-NR       Active        -----
OAP              B    -----------   OOS-MT      Isolated      -----
X25 Link         A1                 IS-NR       Active        -----
X25 Link         B1                 OS-MT       Fault         -----
SEAS SYSTEM  ALARM STATUS = ** 0362  LSMS is at min service limit
OAP A        ALARM STATUS = No Alarms.
OAP B        ALARM STATUS = ** 0341 OAP unavailable
X25          ALARM STATUS = No Alarms.
X25          ALARM STATUS = ** 0358 LSMS Q.3 association unavailable
X25 A1 PVCs IS-NR   = 1,2,3
X25 A1 PVCs OOS-MT  = ---
X25 B1 PVCs IS-NR   = ---
X25 B1 PVCs OOS-MT  = 1,2,3
Command Completed.
    Refer to the Commands Manual to interpret the output.

    Note:

    If the OAP has an internal failure, yet it can still communicate with the system, the state for the OAP appears in the output as OOS-MT/Fault instead of OOS-MT/Isolated. For instance, if the OAP has a hard disk failure the state would appear as OOS-MT/Fault. If the hard disk is full, it will not communicate.
  2. If the OAP has a hard disk failure or the hard disk is full, contact My Oracle Support (MOS).
  3. If the OAP(s) are out-of-service, check the physical connections.
    See the Installation Manual for more information about these system components.
  4. Check for any fuse alarms on the Fuse and Alarm Panel in the OAP frame.
    There are two 7.5 amp fuses for each OAP. The fuses for OAP1 are marked “Fuse 1A” and “Fuse 1B”. The fuses for OAP2 are marked “Fuse 2A” and “Fuse 2B”. If there is a fuse alarm, replace the fuses for the OAP that is unavailable. Also, make sure the two 10 amp breakers are not tripped.
  5. Enter the command to verify that the SEAS ports are functioning:
    rept-stat-trm
    Example of the output: 
    RLGHNCXA03W 00-02-07 09:50:17 EST  EAGLE 35.0.0
TRM  PST            SST           AST
1     IS-NR          Active        -----
2     IS-NR          Active        -----
3     IS-NR          Active        -----
4     OOS-MT-DSBLD   MANUAL        -----
5     IS-NR          Active        -----
6     IS-NR          Active        -----
7     IS-NR          Active        -----
8     IS-NR          Active        -----
9     IS-NR          Active        -----
10    IS-NR          Active        -----
11    IS-NR          Active        -----
12    IS-NR          Active        -----
13    OOS-MT-DSBLD   MANUAL        -----
14    OOS-MT-DSBLD   MANUAL        -----
15    OOS-MT-DSBLD   MANUAL        -----
16    OOS-MT-DSBLD   MANUAL        -----
Command Completed.
    Use the output from 1 (TRM) to identify the OAP ports. Refer to the Commands Manual to interpret the output.
  6. If a SEAS port is OOS-MT-DSBLD, enable the port with this command:
    rst-trm:trm=x

    where x is the OAP port number. If this action corrects the problem, you are done with this procedure.

  7. If the problem persists, verify that the OAP cables are connected to the correct SEAS TDM port(s).
  8. If the problem persists, verify that the OAP cables are connected to the correct OAP serial ports.
  9. Verify the RS-232 parameters are configured properly for the SEAS port by entering the rtrv-trm command for the specified port.
    The port should be configured to 19200 baud, even parity, one stop bit, and hardware flow control.
  10. If the problem still persists, reset the OAP by entering the init-oap command.
    The OAP comes back in-service within five minutes and the system clears the alarm.
  11. If the problem is still not corrected, reseat the TDM card.
    If the OAP still does not respond, replace the TDM card. Refer to the Maintenance Manual, Appendix A, Card Removal/Replacement Procedures.
  12. If the OAP is still not available, contact My Oracle Support (MOS).