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Oracle® Server X8-2 Service Manual

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Updated: January 2020

Troubleshooting Server Hardware Faults

When a server hardware fault event occurs, the system lights the Fault-Service Required LED and captures the event in the Oracle ILOM event log. If you set up notifications through Oracle ILOM, you also receive an alert through the notification method you chose. When you become aware of a hardware fault, address it immediately.

To investigate a hardware fault, see the following:

Basic Troubleshooting Process

Use the following process to address a hardware fault (for the step-by-step procedure, see Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface).

  1. Identify the server subsystem containing the fault.

    You can use Oracle ILOM to identify the failed component.

  2. Review the Oracle Server X8-2 Product Notes.

    The product notes contain up-to-date information about the server, including hardware-related issues.

  3. Prepare the server for service using Oracle ILOM.

    If you determined that the hardware fault requires service (physical access to the server), use Oracle ILOM to take the server offline, activate the Locate button/LED, and if necessary, power off the server.

  4. Prepare the service work space.

    Before servicing the server, prepare the work space, ensuring Electrostatic Discharge Safety (ESD) protection for the server and components.

    See Preparing for Service.

  5. Service the components.

    To service the components, see the removal, installation, and replacement procedures in this document.

    Note -  A component designated as a field-replaceable unit (FRU) must be replaced by Oracle Service personnel. Contact Oracle Service.
  6. Clear the fault in Oracle ILOM.

    Depending on the component, you might need to clear the fault in Oracle ILOM. Generally, components that have a FRU ID clear the fault automatically.

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