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Oracle CRM On Demand CTI Developer's Guide > CTI Integration APIs > WrapUp Command >
Message Protocol
The CTICommand servlet is used to invoke the CTI wrap-up functionality and the value of the Command parameter in this case is WrapUp. The parameters shown in Table 12 are supported for the WrapUp command.
Table 12. Wrapup Command Parameters
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Agent Offer Time |
Yes |
Date/Time |
The time that the interaction is offered to an agent (also known as System Offer Time). Agent Offer Time is also used as a primary key for differentiating activity records with the same InteractionId. |
Command |
Yes |
LOV |
The value in this case is WrapUp. |
Interaction Id |
Yes |
String |
Part of the primary key of the activity, together with Agent Offer Time. |
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