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Service and Communications > Solutions > Managing Solutions

Managing Solutions

To manage solutions, perform the following processes:

• Reviewing Solutions
• Approving and Publishing Solutions
• Rating Solutions
• Adding Books to a Solution

For step-by-step procedures that are common to many record types, see:

• Creating Records
• Updating Record Details
• Linking Records to Your Selected Record
• Working with Lists
• Attaching Files and URLs to Records
• Viewing Audit Trails for Records

NOTE: To change the status of a solution record, or to publish a solution, your user role must include the Publish Solutions privilege.

NOTE: Company administrators can customize Oracle CRM On Demand in a variety of ways, such as changing the names for record types, fields, and options in lists. So, the information you see might differ from the standard information described in the online help.

Also, depending on the access level that you have, you might not be able to perform all procedures described in the preceding list.

Related Topics

See the following topics for related information:

• Solution Fields
• Analytics
• Importing Your Data