Print      Open PDF Version of Online Help

Administering Oracle CRM On Demand > Application Plug-Ins > Configuring Email Delivery Using Oracle Eloqua Engage

Configuring Email Delivery Using Oracle Eloqua Engage

You can configure Oracle CRM On Demand to send marketing emails to customer contacts and leads using Oracle Eloqua Marketing Cloud Service and its add-on product, Oracle Eloqua Engage. After you complete this configuration, Oracle CRM On Demand users can create these emails from an email template designed for their customer contacts. These users can then send the emails to individual contacts or leads from a Detail page, or to a list of contacts or leads from a List page if you have configured the Allow Sending Engage Emails from Lists setting. All sent emails are logged, activities such as opening and sending emails, and click-throughs are tracked in Oracle Eloqua Engage. For information on Oracle Eloqua Engage, see the Oracle Eloqua Marketing Cloud Service Web site. For information on sending emails, see Sending Marketing Emails Using Oracle Eloqua Engage.

NOTE: Your company must purchase the required licenses to use Oracle Eloqua Marketing Cloud Service and Oracle Eloqua Engage. Oracle Eloqua Marketing Cloud Service and Oracle Eloqua Engage are both separately licensed products from Oracle CRM On Demand.

Before you begin. You must have an instance of Oracle Eloqua Marketing Cloud Service and Oracle Eloqua Engage available that you can set up for your company. In addition, your user role must include the following privileges:

• Oracle Eloqua Marketing Cloud Service Integration
• Manage Oracle Eloqua Marketing Cloud Service Integration

If these privileges are not enabled for the administrator’s role, then contact Oracle CRM On Demand Customer Care.

To configure email delivery using Oracle Eloqua Engage

1. In the upper right corner of any page, click the Admin global link.
2. In the Application Plug-In section, click the Oracle Eloqua Marketing Cloud Service link.

   NOTE: If your role does not include the Manage Oracle Eloqua Marketing Cloud Service Integration privilege, then the Oracle Eloqua Marketing Cloud Service link is not available on the Admin Homepage.

3. On the Oracle Eloqua Marketing Cloud Service Integration Administration page, under Engage Options, configure the following boxes or fields as required.

   Field	Description
   Engage URL	The URL for your instance of Oracle Eloqua Marketing Cloud Service and Oracle Eloqua Engage, for example: https://secure.eloqua.com You can get this URL during the Oracle Eloqua Marketing Cloud Service implementation process.
   Allow Sending Engage Emails from Lists	Select this field if you want Oracle CRM On Demand to send emails to a list of customer contacts using Oracle Eloqua Engage.

4. Click Save.

Related Topics

See the following topics for related information about marketing emails:

• Sending Marketing Emails Using Oracle Eloqua Engage
• Oracle Eloqua Marketing Cloud Service Web site