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Life Sciences > Messaging Plans > Managing Messaging Plans > Creating Message Responses from a Messaging Plan

Creating Message Responses from a Messaging Plan

You can add a message response to a messaging plan. A message response is feedback received from the audience during the presentation of a messaging plan during a particular period. For more information on message responses, see Adjusting Message Responses.

NOTE: Create a message response from a messaging plan or a messaging plan item only if you have repurposed the page layouts for these records using structured product messaging page layouts (that is, the message response has been repurposed as an outcome, the messaging plan is repurposed as a call plan, and so on). With structured product messaging, pharmaceutical sales representatives can choose from a set of standard responses such as Requested more information, Positive reaction, and so on. For more information on how these record types are repurposed, see Structured Product Messaging.

Before you begin. Your user role must include the Manage Personalized Content Delivery privilege to work with the Message Response pages and your company administrator must add in the Message Responses related information section to the Messaging Plan Detail page.

To create a Message Response from a Messaging Plan

1. If you do not see the Message Responses related information section in your Messaging Plan Detail page, add this related information section, as described in Customizing Related Item Layouts, or contact your company administrator.
2. From the Messaging Plan Detail page, scroll to the Message Responses related information section and click New.
3. Complete the fields as described in Adjusting Message Responses.
4. Save the Message Response record.