Establishing Dispute Reason Codes (WDSR)

Purpose: Use the Work with Dispute Reason screen to establish reasons for customer invoice disputes.

Dispute reasons are codes that identify why an A/R customer refuses to pay for an invoice. You must establish at least one dispute reason code before an amount can be disputed through the Change A/R Open Item screen.

In this topic:

• Work with Dispute Reason Screen

• Create Dispute Reason Code Screen

Work with Dispute Reason Screen

How to display this screen: Select the Work with Dispute Reason option from the menu or enter WDSR in the Fast path field on any menu.

Field	Description
Rsn (Reason)	A code that identifies the reason a customer is disputing a charge. Alphanumeric, 2-positions; optional.
Description	Text that describes the reason code. Note: Your entry must be an exact match to an existing dispute reason code description. Alphanumeric, 30-positions; optional.

Screen Option	Procedure
Create a dispute reason code	Select Create to advance to the Create Dispute Reason Code Screen.
Change a dispute reason code	Select Change for a code to advance to the Change Dispute Reason screen. See the Create Dispute Reason Code Screen for field descriptions.
Delete a dispute reason code	Select Delete for a code to delete it.
Display a dispute reason code	Select Display for a code to advance to the Display Dispute Reason screen. You cannot update any information on this screen. See the Create Dispute Reason Code Screen for field descriptions.

Create Dispute Reason Code Screen

Purpose: Use this screen to create dispute reason codes.

How to display this screen: Select Create at the Work with Dispute Reason Screen.

Field	Description
Dispute reason code	A code that represents the reason a customer is disputing an invoice. Alphanumeric, 2 positions. Create screen: required. Change screen: display-only.
Description	Text that describes a dispute reason code. Alphanumeric, 30 positions; required.