Maximum LTD Warranty Amount for Customer (F98)

Purpose: Use this screen to define the maximum life to date warranty dollar amount allowed for a customer before an order for this customer containing warranty items is placed on hold.

Dollar amount field: Enter the maximum life to date warranty dollar amount allowed for a customer before orders for this customer containing warranty items are placed on warranty customer hold (WC).

The system determines the life to date warranty dollar amount for a sold to customer using the following calculation:

 

warranty dollars shipped - warranty dollars returned = life to date warranty dollar amount

 

If the existing life to date warranty dollar amount for the sold to customer plus the dollar amount of the warranty items on the order exceeds the maximum life to date warranty dollar amount defined, the system places orders containing warranty items on warranty customer hold (WC).

Note: The system does not consider open orders containing warranty items for this sold to customer in the life to date warranty calculation.

Example

Maximum life to date warranty for a customer: 100.00 current life to date warranty dollar amount: 60.00 dollar amount of warranty items on order: 50.00 In this example, if the current life to date warranty amount for this sold to customer is 60.00, and an operator entered an order for this sold to customer that included warranty items whose dollar amount equaled 50.00, the system would place the order on warranty customer hold since the life to date warranty amount now equaled 110.00 (60.00 + 50.00 = 110.00).

Leave this field blank if you do not want to define a maximum life to date warranty amount for a sold to customer.

See Working with Customer Warranty Information (WCST) for more information on warranty items.