Add Accompanying Items in Order Maintenance (H28)

Purpose: Use this screen to define whether an accompanying item will be added to the order automatically when you add the original item to the order in Order Maintenance.

Yes/No field: Select this field to have the system add an accompanying item to the order automatically when you add an item designated for accompanying items to the order in order maintenance. The accompanying item will also be added to the order if you select the designated item as the exchange (replacement) item in order maintenance or Work with Return Authorizations.

Note: When you update the originating item in order maintenance, the system does not update the accompanying item. For example, if you sell out the originating item in order maintenance, the system does not also sell out the accompanying item.

Leave this field unselected if you do not want accompanying items to be added when you add the original item to an order in order maintenance.

For more information:

• Upselling with Accompanying Items

• Work with Accompanying Item Screen

• Adding an Item in Order Maintenance

• Returning and Exchanging Items in Order Maintenance

• Working with Return Authorizations: Standard Process

• Working with Return Authorizations: Streamlined Process