Default Return Disposition Code for Inbound Returns (H65)
Purpose: Use this screen to identify the return disposition code to use when processing returns initiated from an outside system such as CWCollaborate or a third-party warehouse management system.
Code field: Enter the valid return disposition code to use for a return initiated from an outside system when you have not created a return authorization for the merchandise. If a return authorization exists for the merchandise in CWSerenade, the system uses the Disposition code from the return authorization when the return is received.
If you do not enter a return disposition code in this field, and the system needs one to process a return created without a return authorization, it uses the first return disposition code, sorted alphanumerically, from the return disposition code table.
Example:
• You have defined return disposition codes 1N, 2R, 30, 40, and AA in CWSerenade.
• A return from an outside system is uploaded to CWSerenade, and there is no return authorization for the return.
• This system control value is set to 40.
CWSerenade assigns disposition code 40.
Example:
• You have defined return reason codes 1N, 2R, 30, 40 and AA in CWSerenade.
• A return from an outside system is uploaded to CWSerenade, and there is no return authorization for the return.
• This system control value is blank.
CWSerenade assigns reason 1N.
About return disposition codes: The return disposition code identifies whether a returned item updates inventory and, if so, the warehouse and location where the item is returned. If the disposition code is set up to affect inventory and return to the primary location, the system checks for a primary location for the item; if one exists, the system returns the item automatically to this warehouse location. If a primary location does not exist or if the disposition code is not set to receive returns in the primary location, the system receives the return in the warehouse and location from the Return Disposition record. If this item/location does not exist, the system creates it automatically.
Affect inventory? When you accept a return for drop ship merchandise and assign the return a disposition code that affects inventory and returns the merchandise to a pickable location, the merchandise is available and reserved on the next order for which you have enough inventory to reserve the order line. The system does not create a drop ship purchase order for the reserved merchandise when you process drop ship orders through the Selecting Vendors for Drop Ship Processing (MDSP) menu option; instead, the reserved order line is processed when you generate pick slips for the order.
User and user class authority to return disposition values: User and user class authority settings do not affect returns initiated from an outside system.
For more information: See:
• Establishing Return Disposition Values (WRDV)
