Number of Days to Add for Accepted Delays (E69)

Purpose: Use this screen to indicate the number of days to extend the next backorder date for an accepted delay.

Number field: Enter the number of days to add to the backorder date when you accept a delay through the Work with Backorders Pending Cancellation menu option.

When you accept a delay for a backordered item, the system:

• deletes the backorder record from the Backorder Cancellation Pending table (BOCANP)

• deletes the cancellation date from the order detail line

• writes an order transaction history message indicating that the customer has accepted the delay for the item

• adds the amount of days specified in this system control value to the next backorder date.

The order line is then eligible for reservation and fulfillment when you receive a purchase order containing the item; however, the order line is eligible for pending backorder cancellation again if you are not able to fulfill the order by that date.

The Work with Backorders Pending Cancellation menu option allows you to accept the delay for individual orders, or a group of orders. You might accept the delay if the customer has told you the wait is not a problem, or if you expect to receive a purchase order containing the item within enough time so that you can fulfill the backorder(s).

Leave this field blank if you do not use the Work with Backorders Pending Cancellation menu option. If you use this menu option and the system control value is blank, the next backorder date is set to the current date when you accept a delay.

Important: The FTC -- Action after Second Notification (C70) system control value must be set to CANCEL to use the Work with Backorders Pending Cancellation menu option. If this system control value is not set to CANCEL, the system ignores the setting of the value. Additionally, the FTC--Second Notice Output (E68) system control value must be set to FILE or FILE/PRINT to create records in the Backorder Cancellation Pending table.

For more information: See Working with Credit Card Cancellations (WCCC).