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Setting the Color for the Siebel Chat Blinking Tab

The color of the Siebel Chat blinking tab changes according to the status of incoming chat messages. By default, the color that the chat tab flashes is one of the following and these default colors apply to all Siebel Chat agents:

1. Green, which indicates a new automatically answered chat.
2. Yellow, which indicates that new chat messages are waiting.
3. Orange, which indicates that a new chat message is waiting for the new automatically answered chat.

To change the default colors that the chat tab flashes, complete the steps in the following procedure. This task is a step in Roadmap for Configuring Siebel Chat Auto Answer for Agents.

To set the color for the Siebel Chat blinking tab

1. Open the Siebel CRM cascading style sheet file.
2. Go to TabHoldNewColor parameter in .styleTitleTabBar.
3. Replace the color in the TabHoldNewcolor parameter with the new color that you want.

   To help you select the color that you want, go to http://www.colorpicker.com for color examples.

4. Clear your browser's cache, for example, as follows:
   1. Open Microsoft Internet Explorer.
   2. Click Tools, Internet Options, and then click Delete within Browsing History.
   3. Click Delete All on the Delete Browsing History dialog box and when prompted for confirmation, do the following:
      • Select the following check box: Also delete files and settings stored by add-on.
      • Click Yes.