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Siebel Call Center and Siebel Chat-Related Applets

Some Siebel Call Center and Siebel Chat-related applets are configured in Siebel Tools. The names of these applets, which are listed in Table 11, must not be changed because they might not function correctly.

Table 11. Siebel Call Center and Siebel Chat-Related Applets
Applet Name
Description
Business Component

Chat UI KB Visited Pick Applet

Shows a list of the knowledge base items visited (by a customer requesting a chat) to the agent.

Chat UI KB Visited

Chat UI URL Library Pick Applet

Shows a list of the available URLs to push to a customer during a chat.

Chat UI URL Library

Chat Web Projects Pick List Applet

Shows a list of third-party chat projects to which a chat interaction can be routed.

Chat Web Projects Pick List Applet
      
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