What's New in Siebel Chat Guide, Siebel 2018
No new features have been added to this guide for this release. This guide has been updated to reflect only product name changes. NOTE: Siebel 2018 is a continuation of the Siebel 8.1/8.2 release.
What's New in Siebel Chat Guide, Siebel Innovation Pack 2017, Rev. A
This guide has been updated to correct or remove obsolete product and component terms. NOTE: Siebel Innovation Pack 2017 is a continuation of the Siebel 8.1/8.2 release.
What's New in Siebel Chat Guide, Siebel Innovation Pack 2017
Table 2 lists the changes in this revision of the documentation to support this release of the software. NOTE: Siebel Innovation Pack 2017 is a continuation of the Siebel 8.1/8.2 release.
Table 1. What's New in Siebel Chat Guide, Siebel Innovation Pack 2017
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Siebel Chat Interface |
Modified topic. The communications panel, which contains the chat pane, has been enhanced. You can position the panel anywhere within the main application client area, customize the appearance of the communications panel, and modify the display of the communications panel and its elements. |
About Web Notifications |
Modified topic. Web notifications are supported for incoming calls and chats. |
What's New in Siebel Chat Guide, Siebel Innovation Pack 2016, Rev. A
Table 2 lists the changes in this revision of the documentation to support this release of the software. NOTE: Siebel Innovation Pack 2016, Rev. A is a continuation of the Siebel 8.1/8.2 release.
Table 2. What's New in Siebel Chat Guide, Siebel Innovation Pack 2016, Rev. A
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Accessing Siebel Chat in Siebel Call Center |
New topic. The communications panel is enabled by default in Siebel CRM. Siebel Chat interface (or chat pane) is a part of the communications panel by default. |
Sending a Message |
Modified topic. Sending a message using frequently used text has been enhanced to include the following:
- Dynamic matching with input text.
- Highlighting matched words in bold.
- Support for different match fields.
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Configuring the Appearance of Transcript Attachments |
Modified topic. Describes how to modify the Siebel CRM cascading style sheet to get the required look and feel for the Siebel Chat interface. Previously this topic was called Process of Configuring the Siebel Chat Interface. |
Managing Siebel Chat
- Example of Using Oracle Contact On Demand
- Process of Setting Up Oracle Contact On Demand Administration Manager
- Process of Setting Up Oracle Contact On Demand Supervision Manager
- About Running Reports with Oracle Contact On Demand
- Managing Agents and Workgroup Queues
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Obsolete chapter and topics. Oracle Contact On Demand is no longer supported. |
Setting Up Siebel Chat Transfer to Agent or Workgroup Functionality |
Obsolete chapter. Oracle Contact On Demand is no longer supported. |
- Planning Your Siebel Chat Set Up
- Process of Setting Up Siebel Chat for Self-Service Web Applications
- Process of Configuring Oracle Contact On Demand for Siebel Chat
- Releasing a Chat Where Wrap-Up Is/Is Not Configured
- Wrapping Up Siebel Chat Sessions
- Configuring Wrap-Up for Siebel Chat
- Wrapping Up a Chat
- Wrapping Up a Transferred Chat
- Configuring the Siebel Chat Interface
- Configuring Parameters to Pass from the Chat Request Page
- Executing a Search Using Smart Search
- Using the Browser During Siebel Chat Sessions
- Updating Customer Contact Details Using the Siebel Chat Dashboard
- Preventing All Chat Tabs from Becoming Inactive
- Modifying the Spelling Checker for Siebel Chat
- SetSpellCheckLanguage
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Obsolete topics. Oracle Contact On Demand is no longer supported. |
What's New in Siebel Chat Guide, Siebel Innovation Pack 2016
No new features have been added to this guide for this release. This guide has been updated to reflect only product name changes. NOTE: Siebel Innovation Pack 2016 is a continuation of the Siebel 8.1/8.2 release.
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