Configuring the Siebel App on iOS and Android Devices

This procedure shows you how to configure the Siebel app on iOS and Android devices, which involves the following:

• Dynamically connecting to a Siebel Server by entering the Siebel Mobile host server address.

  You must set up the host server as shown in "Setting Up the Host Server for Siebel Mobile". After the host server is set up, you can connect to multiple applications in a single Siebel app.

• Clearing the application cache for an application.

This procedure assumes that you have already downloaded and installed the Siebel app from either the Apple App Store for iOS devices or from Google Play for Android devices as shown in "Downloading and Installing the Siebel App".

To configure the Siebel app 

1. If not already done so, set up the Host Server where Siebel Mobile connected applications are located as shown in "Setting Up the Host Server for Siebel Mobile".

2. Start your iOS or Android device and then tap Siebel to start the Siebel app.

3. In the Host section, type in the host server address where Siebel Mobile connected applications are located, for example, as follows:

   • For Siebel Innovation Pack 2016 and earlier, the host server address follows:

     http://hostserveraddress.com
     

   • For Siebel Innovation Pack 2017 and later, the host server address follows:

     http://hostserveraddress.com/siebel/v1.0/applicationlist
     

   You will be connected directly to this host server whenever you log in to an application located at this host server address.

4. If this is your first time starting the Siebel app on your mobile device, then do the following:

   • Tap Yes when prompted to Install Siebel Certificate, and install the certificate on your mobile device.

     
     

     Note : For iOS 10.3 and later, you must trust the certificate by going to iOS Settings, General, About, Certificate Trust Settings, and selecting the certificate (Oracle Siebel Custom CA) you installed.

     
     

   • Accept the end-user license agreement.

5. Tap the arrow next to the host server address to go to the Home page (Application List screen) of the Siebel app.

   The Application List screen lists the applications that you can connect to on the host server address. You can connect to multiple applications using the Siebel app.

   The Application List is populated from the mobileapplist file that you must configure as shown in "Setting Up the Host Server for Siebel Mobile".

   Each application in the Application List has a unique icon. You can customize the icon associated with each application as shown in "Customizing the Siebel App Application Icons in Siebel Innovation Pack 2016 or Earlier".

   There is an Edit button and an arrow next to each application in the Application List. Use the Edit button to log in to the application and clear the application cache. Use the arrow to return to the application (having navigated back to the Home page).

6. Connect to an application as follows:

   1. Tap the Edit button next to the application that you want to connect to.

   2. Type in the Username and Password credentials for the application, and then tap Sign In.

      After successful login, the application starts and is rendered as normal in the Siebel app. The following buttons appear under the application banner and persist for all views in the application:

      • Refresh button for refreshing the page in the browser.

      • Attachment button for going to the Attachment Manager view. For more information, see "Managing Attachment Downloads".

      • Home button for returning to the Home page (Application List screen, described in Step 5) of the Siebel app.

7. To clear the application cache for an application, see "Clearing the Application Cache for Applications Using the Siebel App".

8. The Identifier does not apply to Siebel Mobile connected applications.