Clearing the Application Cache for Applications Using the Siebel App

Application cache files improve the way applications work on your mobile device by encouraging pages to load faster. Too much cache information, however, can cause application performance in general to slow down. To prevent a deterioration in application performance, it is recommended that you check the browser cache size and clear the application cache data accordingly from time to time.

The following procedure shows you how to clear the application cache for an application by using the Siebel app on iOS or Android devices. Clearing the application cache involves doing one or both of the following:

• Deleting the attachment files downloaded to a device.

• Removing all mobile application cookies, application cache, and web database data from a device.

To clear the application cache for an application using the Siebel app 

1. Start your iOS or Android device and then tap Siebel to start the Siebel app.

2. Tap the arrow next to the host server address to go to the Home page (Application List screen) of the Siebel app.

3. Log in to the application where you want to clear the cache.

4. Tap the Edit button next to the application where you want to clear the cache, and then do the following:

   • Tap Clear Downloaded Attachments and tap OK when prompted for confirmation to delete all downloaded files for the selected application.

   • Tap Clear Downloaded Data and tap OK when prompted for confirmation to delete all cookies and data for the selected application.

The application cache will be cleared when the application is restarted.

Related Topics 

• "Disabling Private Browsing"

• "Clearing the Browser Cache"

• "Checking the Browser Cache Size"

• "Configuring the Privacy Settings for Native Device Feature"