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Verifying Change Request Closures (End User)

After the engineer resolves a change request (CR), the QA tester or other CR creator who reported the issue verifies that the resolution is correct.

This topic contains the following related information:

• Process Flow for Verifying Change Request Closures
• Querying for Closed Change Requests
• Reopening Change Requests
• Closing Change Requests as Verified

This task is a step in Process of Managing Siebel Quality.

Process Flow for Verifying Change Request Closures

After engineers resolve change requests (CRs), the CR creator attempts to verify the resolutions. Figure 29 shows the process flow for the tasks in verification.

Figure 29. Process Flow for Verification

More information about the tasks in this process follows:

1. Query for Closed Change Requests. The creator queries for logged CRs that are now closed. For more information, see Querying for Closed Change Requests.
2. Verify Resolution. The creator tries to verify the resolution.
   • Reopen Change Request. If the creator determines that the issue is not resolved, then the creator reopens the CR to send the CR back to Engineering for further review. For more information, see Reopening Change Requests.
   • Close Change Request as Verified. If the creator determines that the CR is correctly resolved as stated, then the creator closes the CR as verified. For more information, see Closing Change Requests as Verified.

     At this point, the CR life cycle is complete.

Querying for Closed Change Requests

The change request (CR) creator queries for closed CRs in a functional area.

To query for closed change requests

1. Navigate to the Quality screen, then the Change Request List view.
2. In the Change Request form, create a query with a Status field of Closed.
3. Run the query.

Reopening Change Requests

The change request (CR) creator tries to verify the resolution on the version that the engineer identifies. If the creator determines that the issue is not resolved, then the creator reopens the CR. Reopening the CR sends it back to the engineer for further review.

To reopen a change request

1. Navigate to the Quality screen, then the Change Request List view.
2. Select a CR record.
3. In the Change Request form, select Open-Disagree in the Status field.
4. In the Change Request list, drill down on the Change Request number (#) field.
5. In the Comments field of the More Info form, enter an explanation of your reason for disagreeing with the resolution.

Closing Change Requests as Verified

If the creator determines that the change request (CR) is correctly resolved, then the creator closes out the CR as verified. At this point, the CR life cycle is complete.

To close a change request as verified

1. Navigate to the Quality screen, then the Change Request List view.
2. Select a CR record.
3. In the Change Request form, select Closed-Verified in the Status field.
4. In the Change Request list, drill down on the Change Request number (#) field.
5. In the Comments field of the More Info form, enter a note indicating that you agree with the resolution.